Overview
RETURNS
1. Eligibility:
– Items must be returned within 30 days of the delivery date.
– Products must be unused, unworn, and in their original packaging with all tags attached.
– Sale items, gift cards, and custom products are not eligible for returns.
2. Process:
– To initiate a return, please contact our customer service team at shop@thevalhalla.co.za with your order number and reason for return.
– Once your return is approved, you will receive a return authorisation number and instructions on how to send your item(s) back.
– Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
3. Refunds:
– Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
– Approved refunds will be processed within 7-10 business days and will be applied to your original method of payment.
– Original shipping fees are non-refundable.
EXCHANGES
1. Eligibility:
– Exchanges are allowed for items that are of equal or lesser value.
– Products must be unused, unworn, and in their original packaging with all tags attached.
2. Process:
– To exchange an item, please contact our customer service team at [Customer Service Email] with your order number, the item you wish to exchange, and the new item or size you want.
– We will provide you with an exchange authorisation number and instructions on how to proceed with your exchange.
– Customers are responsible for the shipping costs associated with the return of the original item and the shipment of the new item.
3. Exceptions:
– If the item you wish to exchange is out of stock, we will offer a refund or store credit instead.
Damaged or Defective Items
– If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including all associated shipping costs.
Final Notes
– The Valhalla reserves the right to refuse any return or exchange if the item does not meet the above conditions.
– For any questions or further assistance, please contact our customer service team at shop@thevalhalla.co.za.
Thank you for shopping with The Valhalla. We appreciate your business and look forward to providing you with an exceptional experience!
