Shipping Information
1. Processing Time:
– Orders are typically processed within 1-3 business days from the date of purchase.
– During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods:
– We offer several shipping options to meet your needs:
– Standard Shipping: Estimated delivery within 5-7 business days.
– Express Shipping: Estimated delivery within 2-3 business days.
– Overnight Shipping: Next business day delivery (orders must be placed by 12 PM CAT).
– Shipping times are calculated from the date of dispatch, not the order date.
3. Shipping Costs:
– Shipping fees are calculated based on the shipping method selected, destination, and weight of your order.
– Free standard shipping is available on orders over R1000 within South Africa.
– Any customs duties, taxes, or import fees that may apply are the responsibility of the customer.
International Shipping
1. Availability:
– We offer international shipping to most countries worldwide. However, certain restrictions may apply depending on your location.
2. Customs & Duties:
– International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information.
3. Delivery Times:
– International delivery times vary by destination but typically range from 7-21 business days.
Order Tracking
– Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order directly through our website or the carrier’s website.
– If you do not receive a tracking number within 3 business days of placing your order, please contact our customer service team at shop@thevalhalla.co.za.
Handling Information
1. Packaging:
– All items are carefully packaged to ensure they arrive in perfect condition. Our packaging is designed to protect your items during transit while also being eco-friendly.
2. Multiple Shipments:
– If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse locations. You will receive separate tracking numbers for each shipment.
Delivery Issues
1. Incorrect Addresses:
– Please ensure your shipping address is correct before finalising your order. The Valhalla is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
2. Lost or Stolen Packages:
– If your tracking information shows that your package has been delivered, but you have not received it, please contact the carrier directly to resolve the issue.
– The Valhalla is not responsible for lost or stolen packages after delivery is confirmed.
3. Delayed Shipping:
– We strive to meet all delivery estimates, but sometimes delays may occur due to factors beyond our control (e.g., weather, customs delays). If your order is significantly delayed, please contact us for assistance.
Final Notes
– The Valhalla reserves the right to update this Shipping & Handling Policy at any time without prior notice.
– For any questions or further assistance, please contact our customer service team at shop@thevalhalla.co.za.
Thank you for choosing The Valhalla. We are dedicated to ensuring your order arrives safely and on time!
